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  Your Personal Information is Safe and Secure at IdentityPal.com

Feel safe when ordering with us. All personal information and credit card details relayed through our website are protected by government-grade 256-BIT SSL (Secure Sockets Layer) Encryption. Unauthorized interception of confidential information is impossible while using this method of encryption. The small padlock at the bottom right of the screen and the "https://" address confirm that the encryption is active.

The ordering process has been made as easy as possible for you. For detailed information on how to order from us, what type of payments we accept, shipping options, and our return poilicy, review the information in our guide to ordering below.

  How to Check Your Order Status

If you have recently made an order with us, we allow you to check the status of your order through your customer account on our site. Registering a customer account with us is free, and allows you to store your address(s) so that subsequent orders with IdentityPal.com are more convenient (you won't have to re-enter all of your delivery information each time). In addition to streamlined ordering, registering an account gives you more options on our website like the"Wish List" feature where you can save a list of items that you would like to purchase at a later date. As a member of our website, you will also be entitled to receive special discounts and offer codes that only registered members receive. Click here to register an account. Click here to access your exisitng account and check your order status.

CHECK ORDER STATUS CREATE YOUR CUSTOMER ACCOUNT


  Ordering Methods

Credit/Debit Card



If you would like to order directly from our website using your credit/debit card, we currently accept VISA and MASTERCARD only. Using the "Add To Cart" buttons found on the product pages, simply add the desired items to your "Shopping Cart". When you are ready to purchase your products, click the "Checkout" or "View Cart" buttons located on the top of page. Review your order listed in your shopping cart and click the button labelled "CHECKOUT" on the shopping cart page. Select the option labelled "Credit / Debit Card" and click the "Continue to Next Step" button. Follow the instructions from there, providing accurate credit card and address information. For your protection, PLEASE ensure that the name on the credit card matches the name on the billing address. The delivery address may be different if desired. Be careful to enter the exact information requested as shown on your credit card.

PLEASE NOTE: Fraudulent credit card orders will not be tolerated and violators will be prosecuted to the full extent of the law.

Mail Order



If you would like to order from IdentityPal.com offline, you may mail in your order confirmation receipt along with your CASH or INTERNATIONAL MONEY ORDER. It is crucial that your money order is INTERNATIONAL or we cannot process your order.

To order through the mail, simply use the same procedure as stated for using credit/debit cards. Follow the checkout process and select the option labelled "MAIL ORDER" when instructed. When the order process is completed you will be shown a printable order confirmation / receipt page. PRINT this page and mail it to the address stated on the page itself. International Money Orders must be made out to "IdentityPal, Inc.". Please ensure that the writing is legible. For your reference, mail your cash or international money order along with your order confirmation to this address:

IdentityPal
P.O. Box 1892
Ann Arbor, MI
48106-9924, U.S.A.

IMPORTANT: Shipping rates may vary depending on weight and size of the package. To choose the shipping option you prefer, simply select the desired option when you are asked upon checking out.


  Product Delivery Policy

Your order will shipped 1-3 days of receiving cleared payment. This means that Credit/Debit cards orders are shipped out the fastest because payment is received immediately. Credit card orders that are being delivered to an address other than the credit card billing address will be held for 3 days to ensure that the order is not fraudulent (this is for your protection). Orders are shipped in regular packages containing the courier labels. All orders are shipped domestically from their corresponding shipping warehouses in the U.S.A. No indication of the contents or the value of the contents are shown on the package. We do this to discourage any theft of your items before it reaches you.

Mail orders containing cash will be shipped same the day of receipt. Those containing Money Orders will be shipped 1-7 days of receipt (pending clearance of the money order).



  Product Return Policy

If you need to return a Defective or Non-Defective Product please follow the procedures below to assure fast and speedy handling.

You will need to open a support ticket at our customer support center. Our staff will explain everything you will need to do to in order to seek replacements or return the merchandise. Click Here to visit our customer support center.

Depending on the circumstance, there is a 20% restocking fee on Non-Defective (Fully Functional, Non-Contaminated) products. This determination will be made by IdentityPal.com. When returning viable, Non-Defective merchandise, please include a brief letter as to why you are returning the product within the package as well.

Once we receive your returned package you will be issued a replacement or exchange that same business day. Also depending on the circumstance you may receive reimbursement on your shipping cost. Products are carefully examined to determine if the product has been neglected or if it simply a defective product. If we feel that the product has been damaged in any way due to neglect, a refund and shipping cost will not be remunerated.

If you have received a defective product we will replace the product free of charge and also reimburse your shipping cost. Again, your new product will be shipped the same business day we receive your defective product (or proof that the product is defective).

IMPORTANT: It is extremely critical that we receive information regarding our defective products for research purposes and quality control reasons. We keep track of defective products and if we receive too many complaints or returns on a certain product, we will need to make the necessary product changes to ensure the particular product's future viability. If you have any questions regarding our return policy or if your situation does not apply to any of the criteria above, please contact our customer support center. We will be happy to assist you in any way.
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